*Minimum order quantity is for one fleece of at least 1.75kgs.

**Any fleece or batch under 1.75kgs will be charged at 1.75kgs.

***Prices assume suri is one years growth or less than 8 inchesin staple length.

**** A Price discount (5%) is applied to orders of 15kgs (incoming weight) of one batch of fleeces to be processed together to the same finished package.

Discounted price for bulk order: A price discount is applied to orders of

Cria &/or fine fleeces: the additional charge levied on cria fleeces & fine fleeces (if required) of £12.00/kg (ex VAT) (or batch in which there is cria or fine fleece which has not been

adequately prepared are at the discretion of EAAM. We will endeavour to contact you before processing suri fleeces to seek your instruction.

Skirting & Preperation: of your fleece for processing is your responsibility (please do ask if you are unsure or see our PDF documentation on the downloads page for further information. We regret that we do not offer a skirting service

Any descepancies or anomalies with your finished product(s) need to be referred to us via email within 7 days of dispatch from the mill. Any refund or reimbursement will be of the value of the raw fibre only. Products should be returned to us and will then become the property of East Anglia Alpaca Mill.

Approximate winding costs can be calculated by multiplying your incoming weight by £7.00/kg (ex VAT). This will be your maximum charge for winding and should be used as a guidance only.

Business customers with a deadline to meet are asked to use our Express Service to ensure we can meet your requirements. Please contact us to discuss this further.

Prices shown here are current prices and are subject to change without notice and by sending fibre to be processed you are agreeing to our pricing policy, T&C etc.

Payment: We do not ask for a deposit in advance of processing unless your order is in excess of £1000 inc VAT. However we do require payment within 7 days of the date of your invoice. Our preferred method of payment is via BACs (bank transfer); we do not accept cheques or cash.

Late payments: Any late payments beyond 7 DAYS from the date of invoice may be subject to an additional surcharge of 10% of your total invoice. We reserve the right to charge compensation for late payment in line with the Late Payment of Commercial Debts (interest) Act 1998. If for any reason you are unable to make payment with 7 days, then please contact us to discuss.

Dispatch: Finished goods are only dispatched or available for collection once full payment has been received. We use signed for next day delivery service to expedite your oeder to you.

Overseas clients: Payments received from banks other than those in the UK will be subject to additional fees as charged by our bank.